Tag Archives | Service Work

This paper shows how class shaped service workers’ experiences of administrative burdens during the COVID-19 pandemic. I use the pandemic and pandemic-related shutdowns as a pseudo natural experiment in which job loss was applied to a set of workers from different class backgrounds and with different class locations, workers who then turned to the state for assistance. Drawing on 46 interviews I conducted with service workers across the United States from May to October of 2020, I use Bourdieu’s theory of the habitus to show how class background shaped the administrative burdens workers encountered. Workers’ class origins left them with distinct approaches to bureaucracy that translated into disparate experiences of administrative burdens when workers sought unemployment insurance benefits. As a result, compared to workers from middle-class backgrounds, workers from working-class backgrounds more often experienced housing difficulties, dangerous work, and challenges to their sense of integrity.

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